Updated: 19/11/2025
Welcome to Enchanted Touch Embroidery & Designs! By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
1. Acceptance of Terms
By accessing and using our website, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Changes to Terms
We reserve the right to update or change these Terms and Conditions at any time without prior notice. Your continued use of the website after any such modifications will constitute your acknowledgment of the modified terms.
3. Products and Services
All products and services listed on our website are subject to availability. We reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice.
4. Payments
Payments for our products are processed securely through PayFast. By completing a purchase, you agree to pay the full amount of the purchase price for the products ordered.
5. Shipping and Delivery
We aim to ship your orders promptly. However, delivery times may vary depending on your location and other factors. We are not responsible for any delays caused by courier companies. To return your product, you should mail or deliver your product to: 28 Somerset Road, Dobson, Gordon’s Bay, WC, 7140.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping or courier service or purchasing shipping insurance.
6. Returns and Refunds
See our Returns & Refunds Policy conditions here.
7. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Enchanted Touch Embroidery & Designs and is protected by applicable copyright laws. You may not reproduce, distribute, or use any of our content without our express written permission.
8. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages that may arise from the use of our products or services.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of South Africa.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact us at info@eted.co.za.
Introduction
Welcome to ET-ED Enchanted Touch Embroidery & Designs! Our website address is www.eted.co.za. We value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard the data you provide while using our website.
By accessing and using our services, you agree to the terms of this privacy policy. If you do not accept these terms, please refrain from using our website.
Information We Collect
- Personal Information: When you interact with our website, we may collect personal information such as your name, email address, and phone number. This information is necessary for communication and order processing.
- Usage Data: We automatically collect non-personal information about your interactions with our website. This includes your IP address, browser type, device information, and browsing patterns. We use this data to improve our services and enhance your experience.
How We Use Your Information
- Communication: We use your contact details to respond to inquiries, process orders, and provide customer support.
- Improvement and Analytics: Non-personal data helps us analyze website performance, identify trends, and enhance our offerings.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
Secure Payment Gateway
At Enchanted Touch Embroidery & Designs, we use PayFast to ensure a secure and seamless checkout experience. PayFast allows you to make safe and convenient payments with multiple options, including credit cards and instant EFT. Your transactions are protected, giving you peace of mind while shopping with us.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to manage cookies or opt-out if you prefer.
Third-Party Services
Our website may contain links to third-party websites or services. Please review their privacy policies as we are not responsible for their practices.
Security Measures
We take reasonable steps to protect your data from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to access, correct, or delete your personal information. Please contact us if you wish to exercise these rights.
Contact Us
If you have any questions or concerns regarding our privacy practices, feel free to reach out to us:
- Phone: +27 82 895 9712
- Email: info@eted.co.za
- Address: 28 Somerset Road, Dobson, Gordon’s Bay, 7140, South Africa
Office Hours
- Monday to Thursday: 09h00 – 18h00
- Friday: 09h00 – 16h00
- Saturday: Closed
- Sunday & Public Holidays: Closed